Call Center - Workstation for Appointment Scheduling

Since the end of 2002, we have been able to offer you a new module: the medavis Call Center.
The medavis Call Center provides easy access to the Scheduler with which you are already familiar from medavis RIS. You can assign each of the F1 to F12 function keys individually with Scheduler settings. Alternatively, you can call the respective scheduler setting by clicking on the button in the Call Center window which is assigned to the respective function key.
Here is a screenshot of the Call Center window:

If you call up the Scheduler using a function key or a button in the Call Center window, a Scheduler view is opened which shows the rooms which have been set for that function key.
Using the medavis Call Center, you can compile individual rooms or groups of rooms for the display in the Scheduler.
This means that appointments by phone can be made even quicker. Depending on the examination to be carried out, you can call the corresponding room in the medavis Call Center, see at a glance all appointments scheduled and can directly schedule a new appointment.
On the day of the examination, the receptionist can confirm the scheduled appointment and put the patient on the waiting list for the room in question.
The additional functionality that the receptionist uses is naturally not available in the medavis Call Center.
Scheduled appointments can be allocated with or without link to the patient and examination data managed in RIS.

Apart from the Scheduler, the medavis Call Center also includes the Mail Program which you know from medavis RIS. This means that using the medavis Call Center, the workstation used for making telephone appointments has all the necessary functions.
The following gives you an overview of the functionalities provided by the Mail Program and Scheduler integrated in the Call Center.

Functions in the integrated Scheduler

• Date Navigator

  You can quickly select a day or week to view in the Scheduler using the date navigator. You can also access past or future appointments just as quickly.

• Display of day or week

  You can change between the following displays: a day view for several rooms and a week view for one room.

• Change the time period

  You can gain an overview of the room utilisation by being able to change the time interval. You can select the display of time intervals between 6 and 60 minutes.

• Enter a scheduled appointment

  Enter a new appointment in the Scheduler with a single click on the appointment slot you want.

• Anchor appointments and optical warning

  You can anchor important appointments to prevent the appointment being moved, and can also mark appointments as important by
  highlighting with a flashing icon.

• Find appointments

  You can find appointments again quickly using the full-text search.

• Selection of an appointment colour

  You can decide on specific appointment background colours to highlight appointments or to differentiate at a glance appointments of different categories.

• Display of insurance type

  You can see in the appointment view whether the patient has private or compulsory insurance.

• Print options

  You can optimize your organisation by printing out appointment lists for a specific day.

Functions in the integrated Mail Program

• Sending and receiving RIS mails

  You can send mails to other medavis RIS users. You can answer incoming mails or forward them to other RIS users.

• Notification of new RIS mails

  You can be notified automatically of the receipt of a new mail by an optical signal.

• Selecting a recipient from user list

  You can select the recipient of a mail from the user list or write mails to several recipients of a user group.

• Printing mail and mail lists

  With the Mail Program you can print individual RIS mails, as well as lists of mails in the mail in- or out-box.

• Automatic read confirmation

  The Mail Program automatically registers if your mail has been read and displays the time in your in-box. You can therefore see whether the recipient has read a mail or not.