Our Services for You
medavis Support Services
The medavis expert team based in Germany supports you quickly and competently in your daily work with medavis products. Partners and customers in the Asia Pacific region take advantage from a dedicated regional support office located in Iloilo City, Philippines.
Your dedicated customer service agent supports you if you have to solve complex and special issues. He advises you individually concerning optimization and development of your workflow and coordinates the work of the expert teams.
medavis Service Center: This is the preferred communication channel for your requests. This online application is clear and easy to use. As the annunciators are authenticated, the communication complies with data protection regulations. For requests concerning information subject to data protection, the usage of the Service Center is mandatory.
Phone, E-mail: For general requests not subject to data protection, click here to see our telephone and e-mail support contact information.
Experienced consultants help you to plan your strategic development: goal-oriented system optimisation, introduction of new solutions for economic sustainability, trend analysis.
INDIVIDUAL SERVICE PACKAGES
For the radiological imaging center, the medavis support provides a full service support from simple inquiries to extensive configuration tasks of your system.
For clinics, large imaging center associations and local partners with their own IT service providers, medavis supplements the service portfolio of your IT service provider on an expert level. The focus is in this case on complex tasks where your IT needs the special medavis expertise and consulting to achieve the goal efficiently.
ALWAYS UP-TO-DATE SOFTWARE
Your medavis system updates continuously and reliably – most of the time without interruptions of productive operation.
INDIVIDUALIZATION OF YOUR SYSTEM
In case of complex configurations and individual workflows, the medavis experts support you via remote maintenance and implement your requirements in collaboration with you.
INTEGRATION WITH FURTHER SYSTEMS
Interface communication is a core topic in the medical sector with the increasing connectedness. medavis integration specialists secure a smooth data transfer and the compatibility with other systems.
STRONG PARTNER FOR YOUR IT
For server and client installations, performance analysis and database migrations, the medavis IT expert teams will assist you. They also advise you in regards to data security concepts and when using the Telematics Infrastructure.
medavis Service Center
With the medavis Service Center, medavis provides a communication channel for customers and partners. It can be used to contact the medavis Support Team with service requests and error reports efficiently and retrace the current processing status of the requests.
In the medavis Service Center, you place your service requests online and it will be automatically entered in our system. Afterwards, you always have an overview of the editing status of your request.
With each change you automatically receive an e-mail notification and can react quickly, clarify requests or enter further information.
The direct communication between you and the medavis employee working on your request leads to an increase in efficiency and therefore to a reduction of the processing time of your request.
Low effort for reports and requests
Independent of availability by phone of the medavis support
More efficient processing of the tickets
Reduced processing time
Overview of all requests and their processing status at all times
Functions of the medavis Service Center
Placing a Service Request Online
Report a problem
Place a service request
Specification of the priority
Upload data, e.g. screenshots
2-stage login procedure
Track the Processing Status
With status, date and processor
Instant e-mail notification for each change
Overview of all inquiries
By current processing status:
In progress by support
Waiting for customer
Waiting for development
Closed in the last 12 months