Our Services for You

SUPPORT – WORKSHOPS- INDIVIDUAL TRAININGS

medavis Support Services

YOUR CONTACT

  The medavis expert team supports you quickly and competently in your daily work with medavis products.

  Your dedicated customer service agent supports you if you have to solve complex and special issues. He advises you individually concerning optimization and development of your workflow and coordinates the work of the expert teams.

CONTACT INFORMATION

  medavis Service Center: This is the preferred communication channel for your requests. This online application is clear and easy to use. As the annunciators are authenticated, the communication complies with data protection regulations. For requests concerning information subject to data protection, the usage of the Service Center is mandatory.

  Phone, E-mail: For general requests not subject to data protection, click here to see our telephone and e-mail support contact information.

CONSULTING

  Experienced consultants help you to plan your strategic development: goal-oriented system optimisation, introduction of new solutions for economic sustainability, trend analysis.

INDIVIDUAL SERVICE PACKAGES

  For the radiological imaging center, the medavis support provides a full service support from simple inquiries to extensive configuration tasks of your system.

  For clinics, large imaging center associations and local partners with their own IT service providers, medavis supplements the service portfolio of your IT service provider on an expert level. The focus is in this case on complex tasks where your IT needs the special medavis expertise and consulting to achieve the goal efficiently.

ALWAYS UP-TO-DATE SOFTWARE

  Your medavis system updates continuously and reliably – most of the time without interruptions of productive operation.

 

INDIVIDUALIZATION OF YOUR SYSTEM

  In case of complex configurations and individual workflows, the medavis experts support you via remote maintenance and implement your requirements in collaboration with you.

INTEGRATION WITH FURTHER SYSTEMS

  Interface communication is a core topic in the medical sector with the increasing connectedness. medavis integration specialists secure a smooth data transfer and the compatibility with other systems.

STRONG PARTNER FOR YOUR IT

  For server and client installations, performance analysis and database migrations, the medavis IT expert teams will assist you. They also advise you in regards to data security concepts and when using the Telematics Infrastructure.

medavis Service Center

With the medavis Service Center, medavis provides a communication channel for customers and partners. It can be used to contact the medavis Support Team with service requests and error reports efficiently and retrace the current processing status of the requests.

In the medavis Service Center, you place your service requests online and it will be automatically entered in our system. Afterwards, you always have an overview of the editing status of your request.

With each change you automatically receive an e-mail notification and can react quickly, clarify requests or enter further information.

The direct communication between you and the medavis employee working on your request leads to an increase in efficiency and therefore to a reduction of the processing time of your request.

Your Advantages

  • Low effort for reports and requests
  • Independent of availability by phone of the medavis support
  • More efficient processing of the tickets
  • Reduced processing time
  • Overview of all requests and their processing status at all times
  • Secure communication

Functions of the medavis Service Center

Placing a Service Request Online

Possible Requests:
Report a problem
Place a service request
Ask question
Propose idea

Specification of the priority
Upload data, e.g. screenshots

Data Security

Encrypted communication
2-stage login procedure

Track the Processing Status

With status, date and processor
Instant e-mail notification for each change

Overview of all inquiries

By current processing status:
In progress by support
Waiting for customer
Waiting for development
Closed in the last 12 months

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