RADIOLOGY WORKFLOW SOLUTIONS

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SUPPORT – WORKSHOPS- INDIVIDUAL TRAININGS

medavis Service Center

With the medavis Service Center, medavis provides a communication channel for customers and partners. It can be used to contact the medavis Support Team with service requests and error reports efficiently and retrace the current processing status of the requests.

In the medavis Service Center, you place your service requests online and it will be automatically entered in our system. Afterwards, you always have an overview of the editing status of your request.

With each change you automatically receive an e-mail notification and can react quickly, clarify requests or enter further information.

The direct communication between you and the medavis employee working on your request leads to an increase in efficiency and therefore to a reduction of the processing time of your request.

Your Advantages

  • Low effort for reports and requests
  • Independent of availability by phone of the medavis support
  • More efficient processing of the tickets
  • Reduced processing time
  • Overview of all requests and their processing status at all times
  • Secure communication

Functions of the medavis Service Center

Placing a Service Request Online

Possible Requests:
Report a problem
Place a service request
Ask question
Propose idea

Specification of the priority
Upload data, e.g. screenshots

Data Security

Encrypted communication
2-stage login procedure

Track the Processing Status

With status, date and processor
Instant e-mail notification for each change

Overview of all inquiries

By current processing status:
In progress by support
Waiting for customer
Waiting for development
Closed in the last 12 months

Your report - your marketing instrument

That`s how referrers stay loyal

Why medavis can do more

Why physicians stay loyal to medavis

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