What do our customers say? To answer this question, we regularly conduct a customer survey of our users. The aim is to review our quality standards and internal key figures and to consistently place the results of the survey at the centre of future trade.
The Karlsruhe specialist for radiology workflow solutions keeps all values at the level of previous years. The latest survey results again confirm the high level of user satisfaction with medavis solutions and services.
The participants of the survey evaluated the medavis Radiology Information System (RIS) according to the grading system:
System stability (1.9)
Product maturity (2.1)
Speed and power (2.1)
(Rating Score: 1 for the best note and 6 for the worst rating)
User-friendly and reliable
Users praise the user-friendliness and reliability as well as the reporting workflow with integrated speech recognition. “The medavis RIS simply works”, according to the users.
Focus on standardization and legal adjustments
The rating for the term for change requests declined slightly from 3.2 to 3.4. When asked: “Are medavis products developing according to your requirements”, approval has fallen from 40 to 30 percent. The duration of the implementation of individual software adaptations plays a role here.
These results can be explained by the standardization and simplification of the software to increase maintainability and traceability. “The product and development focus at medavis is on the strategic roadmap and the mapping of real solutions and cross-location workflows. Many legal and norm adaptations reduce the resources available for the specific change requirements of our customers. In addition, many current topics were not yet directly accessible to users and were only presented at the German X-Ray Congress in Leipzig,” says Michael Mauer, Head of Product Management at medavis.
Sales & Support
At 2.0, satisfaction with medavis sales and support remained at the high level of previous years. The satisfaction value improves to 1.6 if support staff were on site. The competence of the employees and their technical and product knowledge are praised as strengths of the support.
The speed of response to support cases is rated slightly lower from 2.2 to 2.7. Here, countermeasures have already been initiated by hiring new employees in order to cushion bottlenecks and establish faster and more effective communication with users. With the new medavis Service Center, customer inquiries are now processed more effectively and quickly.
64% of respondents were satisfied with current service times. 27% of respondents were in favour of extending accessibility during the week, 13% on weekends, and 6% would be interested in daily night-time availability. However, the willingness to pay higher maintenance costs for extended service times stagnated at 6% of all respondents
Among all participants of the online survey medavis raffled off three prizes and presented them to the winners.
The 1st prize, an Xbox, went to Mrs. Feyerabend (2nd from left), Practice Manager, Radiological Alliance, Hamburg
Dr. Pelzer, Radiology in Greven (left), is delighted with the 2nd prize, a hoverboard
The 3rd prize, a VR-glasses, will be presented to Dr. Rolf Otte, Praxisnetz, Bonn (left) by Dirk Moser, medavis
medavis and Radiology Holding GmbH seal strategic partnership at the RöKo Managing Director of Radiology Holding, Mr. Thomas Dollhopf and Mr. Oliver Zirwes and the Managing Director of medavis, Mr. Jörg Dittrich signing the contract at the medavis booth. (left to...read more
Sporty medavis team at the b2run in Karlsruhe On June 14, 2018 our team started at the B2Run 2018 and had a lot of fun until the finish. 8900 participants from about 440 companies were at the start this year in Karlsruhe. Get to know the team of runners -...read more
Interview with Dr. Günter Hellstern (left hand side), new Head of Support at medavis The Head of the Training & Documentation department in interview with the new Head of the Support department at medavis about new plans and goals, as well as the different needs of...read more
Teleradiology, integrated reporting from a different site with medavis RIS Connected Working Across Several Sites – Use your full Potential. The medavis RIS to RIS teleradiology solution offers you in the future the possibility to create and send reporting...read more
Interface to Dosage Management Systems Implementation of the EURATOM Directive Streamlined processes through an optimal integration into your workflow The European EURATOM directive wants to further improve the radiation protection at the workplace for the...read more
Smart Radiologie - Structured Reporting Structured Reporting of the Future medavis demonstrates you in a product study and in the reporting module in medavis RIS the structured reporting of the future. This enables you to create your reports with...read more
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